Sainsbury's problem sorted today, after 5 phone calls and some tweets! It took them about 3 weeks, almost 4 to finally sort it.
I am giving them the benefit of doubt and attempted a 3rd online purchase. Let's see what will happen.
Sainsbury’s is definitely my favourite supermarket but I must say that the Online service is terrible compared to the experience of shopping in store.
I really miss Continente (Portuguese supermarket)! They were always professional and their online service never failed.
